FAQs

Frequently Asked Questions

Do you have a minimum order?

No, Westpole currently states that it has no minimum order requirement.

Can I get a sample?

Yes, samples can be produced so customers can assess design, colour, fabric and quality.

Can you personalise garments?

Yes, personalisation such as names is available.

How long does production take?

Westpole currently states that delivery is generally three weeks from final confirmation, with urgent requirements assessed separately. The developer should make clear that this is a typical stated timeframe, not an unconditional guarantee.

Is the design service free?

Yes, our design setup is free. Send us your logo, colours and ideas to get started.

What do I need to provide?

Your logo, preferred colours, product choices and any design references are helpful. An approximate quantity and required delivery date are also useful.

Can parents order online?

Where an online school shop has been arranged, parents and team members can place their orders through it.

Do you offer samples?

Sample options may be available depending on the product. Contact us to discuss availability, costs and delivery.

Can you create our design?

Yes.

Do you supply new team members later?

Yes, the no-minimum model allows additional garments to be ordered.

Do you supply outside the UK?

Yes, Westpole states that it supplies worldwide.

How do I get started?

Send your logo and requirements and request a free design.

How long does an order take?

Our usual production and delivery timeframe is approximately 3–4 weeks after payment. We’ll confirm the expected schedule for your order.

Can we order different sizes?

Yes. You can provide the required sizes and quantities for your team. Please check the relevant product size guide before confirming your order.

Can we order more items later?

Yes, repeat or top-up orders may be possible. Contact us with your original order details so we can check the specifications and availability.

How do we get started?

Contact us with your school or club details and your teamwear ideas. We’ll help you with the next steps.

Still have a question? Get in touch with our team.

Ready To Create Your Team's Look?

Let’s turn your idea into teamwear your members will be proud to wear.
Send us your logo, colours or inspiration and let our designers create your first concept.